Frequently Asked Questions
We are frequently asked about
Does your plant have an organized Quality Program ?
Our plant has ISO 9001 certification. We carry out both internal and external audits every year to verify that we comply with requirements defined in ISO international standards, and determine the effectiveness of our quality management system. We have defined procedures for controlling inspections of our hydrant valves , fire nozzles, and fire fighting products, quality documentation, and test equipment calibration. We also have formalized internal procedures for dealing with non-conformities occurred in the system. The procedures consist of identifying non-conformities, investigating their causes, and implementing appropriate corrective actions to prevent reoccurrence in the future.
Do you have a procedure for the control of your subcontractors in the manufacture of components of the approved valves and fire fighting products ?
As non-conforming components or parts provided by subcontractors could significantly affect our product quality, we have a strict subcontractor management plan when working with them. We periodically determine and review the qualification of our subcontractors by different indicators, including whether subcontractors currently have recognized quality management system certification on file, whether they provide declaration of conformity that prove their products and manufacturing process are in conformity with the standards, strict incoming inspections and tests, periodic on-site audit carried out by our quality control department.
Do you provide a guarantee of replacement of detective products ?
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Do you have calibrated test equipment to adequately perform the tests ?
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Do you offer free sample ?
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What kind of payment do you accept ?
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What is the main products of MAFCO ?
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